Refund & cancellation policy

1. Free discovery calls

CloseHub is the public-facing name used for services operated by BĂLTOIU DAN-MIHAI PERSOANĂ FIZICĂ AUTORIZATĂ, B-dul Bucureștii Noi, 136, et. Parter, ap. 5, SECTOR 1, BUCURESTI.

Free calls booked through the website can be cancelled or rescheduled before the scheduled time. If you cannot attend, please use the calendar link or email admin@closehub.io.

2. Paid projects

Paid engagements and subscriptions are scoped separately. Refunds depend on the agreed scope, completed work, reserved time, third-party costs, subscription terms, and any written agreement connected to the project or account.

3. Deposits and retainers

Deposits, setup fees, and retainers may be non-refundable once work has started or time has been reserved, unless the proposal or service agreement states otherwise.

4. Client cancellation

If you cancel a project after work has started, you are responsible for paying for completed work, committed time, and approved third-party costs up to the cancellation date.

5. Delivery issues

If a deliverable or product setup does not match the agreed scope, contact us with the issue and supporting details. We will review the work and, where appropriate, correct the issue, propose an alternative resolution, or discuss a partial refund.

6. How to request a refund

Send refund or cancellation requests to admin@closehub.io with your name, account details, invoice reference, and the reason for the request.

7. Processing time

Approved refunds are processed using the original payment method where possible. Processing times depend on the payment provider and bank involved.

8. Changes

This policy may be updated from time to time. The current version is published on this page.